One of the team leaders on the service desk here has just handed in their resignation. I've already stepped up, so to speak, and expressed my interest in taking on the role they're leaving behind.

I've been here almost 5 and a half years, with 4 of them on the service desk, and the rest in a more senior role for internal support (instead of external/client support). I've got enough knowledge about how things work around here, and I've also got management experience from my past.

I'm in a good place to take on the role right now, with it being yet another step up in my progress here. Helpdesk Analyst - Software Trainer - Systems Administrator / Service Delivery Manager - Service Desk Team Leader.

Wish me luck!

Categories: life